SERVICES FOR RETAILERS & BUSINESSES
Keep your ice working.
Keep your business moving.
From your first location to a growing fleet, build an ice and water operation with the planning, technology, and support to keep it moving.
SUPPORT THROUGHOUT THE LIFE OF YOUR EQUIPMENT
A service plan that fits
the way you operate.
Equip your own team, bring in specialized support, or explore managed services. Start with what your business needs.
Site planning
& deployment
Match equipment to demand, prepare your site, and coordinate a rollout that works for your locations.
Discuss your site & deployment
Discuss your site & deployment
SmartIce™
fleet management
Stay connected to machine activity, reporting, and your teams across one location or many.
Visit SmartIce ↗
Visit SmartIce ↗
Managed
maintenance
Plan routine cleaning, filter changes, and preventive care around your equipment and operation.
Compare Penguin Service Plans
Compare Penguin Service Plans
Technical support
& service network
Connect remote troubleshooting with field expertise when your equipment needs attention.
Get technical support
Get technical support
Penguin
University
Build your team’s confidence with practical training for everyday operation and maintenance.
Parts
Find replacement parts and maintenance supplies for the IHA machines across your locations.
Shop IHA Parts Direct ↗
Shop IHA Parts Direct ↗
VISIBILITY ACROSS YOUR OPERATION
One location or an entire fleet.
Stay connected.
Give the right people the right view. SmartIce brings machine information and remote management together, wherever your team is working.
Visit SmartIce ↗
Visit SmartIce ↗
Reporting by machine, group, or fleet
Machine status and remote troubleshooting
Access tailored to your team’s responsibilities
MANAGED MAINTENANCE & TECHNICAL SUPPORT
Less to coordinate.
More confidence.
Keep routine care on schedule and get a clear path to support when something needs attention.
Compare Penguin Service Plans
Get technical support
Compare Penguin Service Plans
Get technical support
Scheduled preventive maintenance
Cleaning, filtration, and equipment checks
Remote diagnosis and technician coordination
Parts support and service records
Confident teams.
Consistent operations.
Give the people who operate and care for your equipment the knowledge to do it well—from their first day to their next refresher.
Practical learning for daily checks, routine maintenance, troubleshooting, and getting more from SmartIce.
FOR STORE TEAMS • FACILITIES • MANAGERS • TECHNICIANS
LET’S BUILD YOUR SUPPORT PLAN
Your operation. Your team.
The right level of support.
Tell us about your locations, equipment needs, and how much you want your team to manage. We’ll start there.