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CONSISTENT SERVICE. ACROSS YOUR LOCATIONS.

Support equipment reliability with a service program aligned to your operations. Penguin Plans combine maintenance, monitoring, and technical support options to meet the needs of your locations and internal teams.
Compare service plans

Support operational uptime.

Scheduled preventive maintenance helps identify equipment issues early and supports reliable ice and water availability at your locations.

Define your service scope.

Plan for included services through a recurring subscription, with separately quoted work and clear terms for additional repairs.

Align support with your teams.

Choose the level of IHA support that complements your store, facilities, and maintenance teams.

SERVICE OPTIONS FOR YOUR OPERATING MODEL.

Compare service levels based on your maintenance resources, monitoring requirements, and site operations.

Emperor

FULLY MANAGED CARE — Managed site operations. For organizations outsourcing routine machine operations and maintenance to IHA.
  • Weekly or more frequent on-site service
  • Regular cleaning and included consumables
  • Cash transfer from machine to cashier
  • Active SmartIce monitoring and alerts
  • First-line repairs without parts included
Ask About Emperor

King

MAINTENANCE + MONITORING — Scheduled care with active monitoring. For operations teams that retain day-to-day control while IHA provides scheduled maintenance and active monitoring.
  • Quarterly preventive maintenance
  • Annual clean-down
  • Scheduled lab sampling
  • Active SmartIce monitoring and push alerts
  • Member rates for additional repairs
Ask About King

Rockhopper

SCHEDULED MAINTENANCE — Maintenance for internally monitored fleets. For organizations with internal monitoring capabilities that need IHA to perform scheduled preventive maintenance.
  • Quarterly preventive maintenance
  • Annual clean-down
  • Scheduled lab sampling
  • Your team manages day-to-day monitoring
  • Member rates for additional repairs
Ask About Rockhopper

Adelie

TECHNICAL SUPPORT & RESOURCES — Support for internal maintenance teams. For organizations that perform their own maintenance and need access to IHA technical expertise, training, and member rates.
  • Unlimited IHA technical support
  • Penguin University access
  • Member parts and consumables discounts
  • SmartIce platform access
  • On-site work at member rates
Ask About Adelie
Every plan includes unlimited IHA technical support, Penguin University access, and member benefits. Plan pricing is tailored to your fleet, location, and service needs.

COMPARE INCLUDED SERVICES.

What's included in each Penguin Plan
ServiceEmperorKingRockhopperAdelie
Technical support & Penguin UniversityIncludedIncludedIncludedIncluded
Quarterly preventive maintenanceIncludedIncludedIncludedNot included
Annual clean-down & scheduled lab samplingIncludedIncludedIncludedNot included
Active monitoring by IHAIncludedIncludedCustomer-managedCustomer-managed
Regular cleaning & cash transferIncludedNot includedNot includedNot included
Consumables: bags, filters & lubricantsIncludedMember discountMember discountMember discount
First-line repairs without partsIncludedMember-rate T&MMember-rate T&MMember-rate T&M
Repairs requiring partsMember-rate T&MMember-rate T&MMember-rate T&MMember-rate T&M
T&M means time and materials, billed separately. Specialist work and refurbishment are quoted separately. Lab sampling frequency varies by geography. Coverage, service schedules, response commitments, and final pricing are confirmed in your quote.

ALIGN SERVICE WITH YOUR OPERATION.

Share your location count, equipment mix, geographic coverage, and internal maintenance capabilities. Our team will help define the service scope and prepare a proposal for your operation.
Request an enterprise service proposal

PLANNING YOUR SERVICE PROGRAM.

Start with the responsibilities your organization manages internally. Emperor provides routine operations and maintenance. King combines scheduled maintenance with IHA monitoring. Rockhopper supports internally monitored fleets with scheduled maintenance. Adelie provides technical support and resources for internal maintenance teams.

Service availability depends on geography. Provide your location list so IHA can confirm coverage, visit schedules, and any geographic adjustments for each site.

Plans are designed for IHA-built machines, including older units. Some machines may need monitoring or controller upgrades, which are quoted during onboarding.

No. Emperor includes first-line repairs that do not require parts. Repairs requiring parts, specialist work, and refurbishment are billed separately. Your quote will explain member rates and the services included in your subscription.

SmartIce access enables your team to review machine information. With Emperor and King, IHA actively monitors equipment through SmartIce and sends alerts when attention is needed.

Pricing is customized for your fleet size, location, and service scope. Subscriptions are billed quarterly in advance. Additional time-and-materials work and parts are billed separately. Your quote and agreement specify contract and renewal terms.