Support
We want to give our owners the tools they need to succeed. Our support page is dedicated to giving our existing and new owners an array of functional and educational tools for building and managing their vending business. Here you can manage your SmartIce remote management platform, login to the customer platform, find replacement parts, and more.
Are you an existing owner?
Get help with your machine, upgrades, expansion, or ownership questions.
Have a question about getting started?
Talk with us about purchasing a machine or starting your ice-vending business.
online store: get replacement
parts
To keep your machines running like-new all year-round, we make it easy to replace wear parts on your machine and make repairs. Take a look at our online store to get replacement parts for your machine.
ready for a refurb? Tell Us what you're looking for
Whether you’re planning an upgrade, refresh, or refurbishment for your Ice House America unit, our team is here to help you think through next steps. Explore exterior updates, component refurbishment, and compatible upgrades, then share what you have in mind with IHA.
smartice™ remote management system
The SmartIce™ remote management system makes it easy to monitor your machine’s security cameras, look at your sales and sales trends, vend free bags or give discounts, troubleshoot issues, and more. Log into your SmartIce remote management system here and bookmark the login page to access it easily anytime.
having a problem? We can help!
If you’re having an issue with your machine and you need help, let us know! Our experts are here to support you. Whether you’re having an issue with the mechanical components of your machine, with the SmartIce platform, or something else, we’re here to help.